We are working to ensure access for everyone and although Noah's Ark is built on a working farm, most areas are wheelchair accessible. We are now partnered with Bristol's Mobility Centre and can offer a limited number of wheelchairs to reserve free of charge. We also have mobility scooters for available for a £10 hire charge. In order to secure a mobility scooter for your visit please book in advance online or by calling our friendly team on 01275 852606.
Noah's Ark is working on a long term 'Ark for All' plan, the first stage of which has been completed and was opened on 25th July 2018 by Paralympian Andy Lewis. The new facilities include a Changing Places toilet, complete with hoist and changing bed, accessible play equipment including a wheelchair accessible roundabout and child-friendly accessible signage.
The Ark Arena has a Hearing Induction Loop installed. We have a loud, clear PA system and make use of visual aids including highlighted steps, high-contrast signs and painted picnic tables.
We are working alongside our visitors to provide a more accessible zoo, we would love to hear your feedback about how we could make your visit easier.
In conjunction with our Ark for All project, we have created an accessible map with a suggested itinerary. You can download this before your visit to help plan your day out.
At Noah’s Ark Zoo Farm when visitors feedback suggestions for improvements we listen!
Following the installations of Perspex screens for covid security lots of visitors and staff were finding it hard to hear each other. This feedback along with those who are hard of hearing asking for us to install hearing loops prompted the zoo to make some improvements to our front of house areas.
In July we welcomed Gordon Morris, a company who specialise in hearing solutions to help improve the visitor experience in several areas. This included installing 5 hearing loops and 3 speech transfer systems. The hearing loops are installed in the main Food Barn, Gift Shop, Farm Shop and at the ticket office, whilst the Speech Transfer Systems help to improve communication in the Food Barn and Ticket Offices.
When to visit
We appreciate that some visitors may prefer to visit the zoo when there are less people around. The zoo is quieter in term time during the week, on Sundays during term time and from 3-5pm during the school holidays.
Sometimes busy areas can become overwhelming; whilst we don't have a dedicated quiet area yet, there are a number of quieter areas around the zoo which can be easily accessed.
1. Quiet lawn behind the Gibbons accessible from behind the Food Barn (please ask a member of staff who can direct you)
2. Space between the Rhea and our Bear enclosure is a peaceful area of the zoo. This area is just past the giraffe enclosure.
Please contact us to book a wheelchair, to make enquiries about your visit or to give us feedback.
Phone: 01275 852606
If you would like to share your feedback on accessibility with others then we would love you to review us on Euan's Guide
Designed to support those with sensory needs! Following visitor feedback and overwhelming demand for 'sensory openings' we are in the process of introducing early opening events. Keep an eye on our website for our first early opening event dates!
Want to plan your visit? Take a look at our 360-degree tour on google maps
Essential Carer Tickets
Any visitors able to provide evidence of disability (e.g blue/pink badge, PIP/DLA letter or similar) will be entitled to bring an essential carer free of charge per individual Noah’s Ark Zoo Farm Day Ticket.
To do this online, please select the age-appropriate day ticket that you would like on our Buy Tickets page and select a second free ticket for your essential carer. Alternatively, you can ask for an essential carer ticket at the ticket office when you arrive.
Additional essential carer tickets are available upon request if more than one carer is required to support an individual. For more information contact our Customer Experience Team on firstname.lastname@example.org or call 01275 852606.
Dogs and Other Pets
Unfortunately, no dogs or pets are allowed on site (including in the car park) except for trained Assistance Dogs. Assistance dogs are welcome and water can be provided upon request. Please note that we politely ask that Assistance Dogs are clearly identifiable with an assistance dog coat or lead.
If you have an allergy or dietary requirement and would like to use our catering outlets here at Noah's Ark Zoo Farm then we have a full menu and allergen menu on our website to help you plan your day. If you need any assistance with specific dietary requirements please email our friendly team on email@example.com
How will Noah’s Ark Zoo Farm make my day safe?
The safety of staff, visitors and animals is our top priority and we continue to provide Covid-19 secure measures across the zoo. All visitors are welcome to continue wearing face coverings if they would like.
*Please do not arrive before your time slot but you can arrive after your time slot within reason.
If you are not feeling well with either one or more of the symptoms of Covid-19 – a fever, dry cough, loss of taste or smell, muscle pain, headache or difficulty breathing – please do not visit Noah’s Ark Zoo Farm, stay at home, and follow government and NHS 111 advice. We’ll be here once you’re symptom-free and feeling better.
Noah's Ark is delighted to have won 'Accessible and Inclusive Tourist attraction' Gold award at the Bristol Bath and Somerset Tourism Awards and South West Tourism Awards 2020/2021.