What happens if I arrive late?

No, adults do not need to purchase a separate Santa’s Library ticket and are welcome to accompany their child into Santa’s Library.

However, all adults entering Noah’s Ark Zoo Farm must have a valid zoo admission ticket or membership.

Babes in arms and little one who are not receiving a gift can attend Santa’s Library alongside a paying child without their own Santa’s Library ticket.

However, if you would like your little one to receive a wrapped, age-appropriate book from Santa, you will need to purchase a Santa’s Library ticket for them.

Please note that the decorate-your-own Christmas decoration is only included with Santa’s Library tickets for children aged 2 and over.

Santa’s Library is suitable for children of all ages, and adults are welcome to accompany them.

When booking, please select the appropriate age option so that we can choose an age-appropriate book for your child.

Yes! Siblings are welcome to visit Santa together.

Each child who would like to receive a book from Santa must have their own Santa’s Library ticket. Babes in arms and little ones who are not receiving a gift can attend alongside a paying child without their own Santa’s Library ticket.

Yes - adults and family members are welcome to accompany children into Santa’s Library.

Please be mindful that the Library is a small space, so we kindly ask larger groups to keep numbers to a minimum where possible.

All adults entering the zoo must have a valid zoo admission ticket or membership.

Every child with a Santa’s Library ticket will receive a beautifully wrapped, age-appropriate book from Santa.

Children aged 2 and over will also receive an exclusive eco-friendly decorate-your-own Christmas decoration, designed especially for Noah’s Ark Zoo Farm by Wild Lines.

Don’t worry! We have a special book swap shelf in Santa’s Library.

If your child already has their book at home, they can choose another book from our swap shelf to take home instead.

If you would prefer a book from a different age range, or your child would benefit from one of our SEND-friendly book options, please email [email protected] before your visit.

These book options are limited, but we will do our best to accommodate individual needs.

No. Our exclusive decorate-your-own Christmas decoration is included with Santa’s Library tickets for children aged 2 and over.

Children under 2 with a Santa’s Library ticket will still receive a beautifully wrapped, age-appropriate book from Santa.

Families who would like a decoration for an under-2 will be able to purchase one separately from our Gift Shop, subject to availability.

No. Santa’s Library is an additional experience and does not include admission to Noah’s Ark Zoo Farm.

Everyone entering the zoo will need a valid zoo day ticket or membership, unless they are otherwise eligible for free admission.

Please arrive at the zoo at least 15 minutes before your booked Santa’s Library slot. This allows plenty of time to park, enter the zoo and make your way to Santa’s Library.

Once you arrive at the Library, you can join at any point during your allocated time slot. Please be aware that there may be a short wait to meet Santa.

Santa’s Library is located to the left of the Ticket Office, just around the corner from the zoo entrance.

Santa's helpers will be on hand to help you find your way.

Wheelchairs are welcome in the library, and Santa’s Library is fully accessible.

However, as the Library is a small space, we kindly ask that prams and mobility scooters are left outside where possible in our undercover area.

Yes! We want everyone to be able to enjoy the magic of meeting Santa.

If your child would benefit from one of our SEND-friendly book options, please let us know in advance by emailing [email protected].

Santa's helpers will be dressed in Christmas Jumpers and if you would prefer to have no music in your session, please let us know and we can turn off the music for your visit. 

Your visit with Santa will typically last around 3–5 minutes, depending on the size of your group.

This gives you plenty of time to meet Santa, share your Christmas wishes, enjoy a festive chat and capture a special photo together.

There may be a short wait to meet Santa within your allocated time slot.

We’ll have festive activities available for children to enjoy while they wait.

Yes! There will be an opportunity to capture a special festive photo with Santa during your visit.

Santa's helpers will be happy to take photos for you on your own phone or camera, and this is completely free of charge.

That’s absolutely fine! We want every child to enjoy their visit at their own pace.

If your child is feeling nervous, please speak to one of Santa's helpers who will be happy to try and help make their experience as comfortable as possible. Where possible, we may be able to give you a later time slot so your little one has time to get used to meeting Santa.

Santa’s Library tickets are non-refundable and cannot be transferred to another date, time or ticket type.

Please check your booking details carefully before completing your purchase.

If you have any questions about your Santa’s Library booking, accessibility, SEND-friendly options or your visit, please contact our team at [email protected] and we’ll be happy to help.