Is the zoo open?
No, following the government announcement on the 4 January, the zoo is now closed until further notice.
I have tickets purchased for January, what should I do?
You can email the office at email@example.com or call on 01275 852 606, we are happy to make alternative arrangements or to issue a refund.
Are you still accepting Christmas trees as part of your recycling program?
Due to the current situation with Covid-19 and the national lockdown restrictions, we are now closing down the scheme for this year and asking people not to drop off trees with us for recycling. We have had a huge number of trees donated up to this point, but we believe that while we have put safety measures in place, the safety of everyone must come first and everyone must do their bit to stay at home to help reduce the spread of the virus. We hope to be back next year with a bigger and better scheme in 2022!.
I have a keeper experience or Animal encountered booked in either January or February?
We are unable to offer experiences with animals until further notice. We will contact people with dates booked in shortly to postpone these. All vouchers will be extended to allow you to enjoy your experience at a later date. Please email firstname.lastname@example.org if you require further assistance.
Will the Farm Shop be open?
Yes, our Farm Shop is open 7 days a week 9am to 4.30pm selling a range of local produce including, veggie boxes, local meats, cheese, flour, eggs and pasta. We also sell ready meals cooked by our chefs and take away coffee and snacks. You can call the Farm Shop on 01275 853 023 to speak to our staff.
Your safety is our priority so the farm shop holds the Visit England Good to Go award, as well as being AA accredited.
What will happen to my membership following the latest lockdown?
As before, we will extend all memberships for the duration of the closure.
My membership expires during the lockdown
Your membership will be extended for the duration of the closure. If you would like to renew when we reopen, please contact the office and we can add any remaining days of your old membership to your new one.
Can I start a new membership from February?
Yes, you can choose what date to start your membership.
I have received gift tickets that expire during the lockdown, what happens to these?
Your tickets will be extended by the duration of the lockdown. Please contact the office to book in your day and time slot.
How can I help Noah’s Ark at this time?
We are continuing to sell our Animal Adoptions which helps us to feed and care for the animals and we will extend the duration of the time that your name appears at the enclosure. In addition, you can donate to our Animal Support Fund.
Are you selling Keeper Experiences?
No, we are not selling animal experiences at this time.
I won a ticket and it has run out
All tickets will be extended by the duration that the zoo was closed for.
Are the animals safe?
Our Keepers have been working during the lockdown to ensure the highest standard of animal welfare and all our animals are safe and well looked after.
Work Experience and Volunteering
Our work experience and volunteering programmes have been suspended until further notice.