COVID FAQs

When will the zoo reopen?

 The zoo will reopen from the 12 April as per the government announcement on the 5 April.

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When will tickets go on sale?

Tickets are on sale now.

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How will Noah’s Ark Zoo Farm make my day safe?

The safety of staff, visitors and animals is our top priority. We have reviewed all of our zoo operations and made numerous Covid-19 secure changes across the site to maximise safety. These changes include the following, but please be advised that until we have full government guidance this is subject to change, meaning our safety measures will be adjusted too;

  • We have restricted admission tickets per day with the priority being to ensure social distancing is adhered to. Our visitor capacity will be reviewed regularly.
  • When booking online visitors will be asked to choose an arrival timeslot. Timeslots are in place so that we can manage the quantity of visitors that arrive at the zoo throughout the day. You must not arrive before your timeslot but you can arrive after your time slot within reason.
  • To begin with we will not be permitting entry of bookings of more than 6 people to follow latest government guidance.
  • On arrival all visitors will be asked to scan a QR code via their mobile phone for NHS track and trace purposes.
  • All of the indoor areas around the zoo are closed until further notice. These include all indoor animal viewing areas, soft play and the reptile house. You can still see the majority of our animals in their outdoor  areas.
  • Face coverings must be worn in the Food Barn, Food Kiosks, Gift shop, Farm Shop and toilets unless you are medically exempt or under 11.
  • In line with government guidance around Covid-19 our animal experiences have been put on hold until further notice. If you have an animal experience booked with us we will be in touch to re-arrange your booking for a future date once we have received full guidance from the government. We have extended all experiences to ensure that you won’t miss out.
  • We have installed protective screens at the ticket office, gift shop and catering outlets.
  • Outdoor play areas are open. Playground users should ensure they adhere to Covid Secure guidelines to help avoid risks of transmission. Hands must be washed or sanitised well before and after using the equipment, avoid touching your face whist using the equipment, children should be supervised carefully to maintain good hygiene and you should not use this equipment or be within the zoo grounds if you have any signs or symptoms of coronavirus. Hand sanitiser will be available to use by every outdoor play area.
  • Our animal talks are postponed to avoid encouraging crowds.
  • Takeaway food and drinks are available from selected catering outlets around the zoo. Face coverings must be worn when collecting food or drinks from indoor areas. We ask that you avoid taking your whole group into our food barn wherever possible. Please try to pay by contactless card if you can, however cash payments are available at selected tills.
  • We have plenty of hand washing facilities, including outdoor sinks in animal contact areas, sinks in restrooms and hand sanitiser stations, around our 100-acre zoo. Please utilise these facilities during your visit.
  • Our hygiene team have increased our cleaning schedule throughout the day, across our site.
  • In our toilet facilities, we ask our visitors to follow social distancing and wear a face covering. If cubicles are engaged please queue outside in a socially distanced way. We ask visitors to remember to wash hands before and after using our toilet facilities. If you need to pass another person within a toilet block please respect their space wherever possible and pass each other back to back. A member of our team will regularly check on toilet facilities across the zoo, ensuring they are clean and soap dispensers are full.
  • We ask that we all work together to follow social distancing across the site and avoid other groups. Social distancing markers and signage are located around our zoo as reminders. Visitors who persistently disregard the government’s social distancing guidelines may be asked to leave. 
  • If you are not feeling well with either one or more of the symptoms of Covid-19 – a fever, dry cough, loss of taste or smell, muscle pain, headache or difficulty breathing – please do not visit Noah’s Ark Zoo Farm, stay at home, and follow government and NHS 111 advice. We’ll be here once you’re symptom-free and better.

Will soft play be open from the 12 April?

No, indoor areas will still be closed following government guidance.

 

Will the cafe be open from the 12 April?

The cafe will reopen for takeaway as soon as the zoo is able to reopen. We will not be able to have any indoor seating, however we do have undercover seating near the Food Barn.

 

Is the Farm Shop open?

Yes, our Farm Shop is open 7 days a week 9am to 4.30pm selling a range of local produce including, veggie boxes, local meats, cheese, flour, eggs and pasta.  We also sell ready meals cooked by our chefs and take away coffee and snacks. You can call the Farm Shop on 01275 853 023 to speak to our staff.

Your safety is our priority so the farm shop holds the Visit England Good to Go award, as well as being AA accredited.  Follow the Farm Shop on Facebook.

Farmshop Facebook

 

Good to go

What will happen to my membership following the latest lockdown?

As before, we will extend all memberships for the duration of the closure.

 

My membership expires during the lockdown

Your membership will be extended for the duration of the closure. If you would like to renew when we reopen, please contact the office and we can add any remaining days of your old membership to your new one.

 

Can I choose a date for my new membership to start?

Yes, you can choose what date to start your membership. If the zoo is not able to open on that date, we will extend your membership by the amount of days that you lost.

 

I have received gift tickets that expire during the lockdown, what happens to these?

Your tickets will be extended by the duration of the lockdown. Please contact the office to book in your day and time slot.

 

How can I help Noah’s Ark at this time?

We are continuing to sell our Animal Adoptions which helps us to feed and care for the animals and we will extend the duration of the time that your name appears at the enclosure. In addition, you can donate to our Animal Support Fund. 

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Gift tickets Wish List Farm Shop

 

Are you selling Keeper Experiences?

No, we are not selling animal experiences at this time.

 

I won a ticket and it has run out

All tickets will be extended by the duration that the zoo was closed for.

 

Are the animals safe?

Our Keepers have been working during the lockdown to ensure the highest standard of animal welfare and all our animals are safe and well looked after.

 

Work Experience and Volunteering

Our work experience and volunteering programmes have been suspended until further notice.

 

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