COVID FAQs

                                        

 

Following the government announcement on 15th June, much of our COVID guidance will remain the same until the government announcement. It is expected that England will move to Step 4 on 19 July, however, any movements in our guidance from that point is dependent on how we can best protect our visitors, staff and animals at that time.

Do I need to purchase tickets before my visit?

Yes, we are asking all visitors to book their tickets before they visit. If you are unable to do so online, please call the office between 9-5 and our staff can assist you.

Book Tickets

When will soft play be open?

Whilst we can open some of our indoor areas in line with government guidelines, our indoor play areas will remain closed until we are able to ensure that the areas are both covid secure and fun for our visitors. At the moment we are working through the extensive guidance on opening indoor play areas and we will review this decision in line with the guidelines for indoor play on the 19th July. Keep an eye on our website for further updates. Thank you for your patience and understanding.

Food and catering at the zoo

The Food Barn, our main cafe facility, and our seasonal food kiosks around the site are open for takeaway food and drinks. Depending on Government guidance, on the 19th July, we hope to open some indoor picnic areas. We do have undercover outdoor areas as well as many picnic benches around the site.

Step 3 Regulations, how does this affect my visit to the zoo?

  • You may now meet in groups of up to 30 people outside, however you should still maintain social distancing between households.
  • Indoors, you are permitted to meet in groups of 6 people or 2 households, however you must maintain social distancing between households.
  • Masks should be worn in enclosed areas by those over the age of 11 who are not medically exempt. This includes our toilet blocks, ordering takeaway food, the gift shop and in the animal houses.

How will Noah’s Ark Zoo Farm make my day safe?

 

 

The safety of staff, visitors and animals is our top priority. We have reviewed all of our zoo operations and made numerous Covid-19 secure changes across the site to maximise safety. 

We have restricted admission tickets per day with the priority being to ensure social distancing is adhered to. Our visitor capacity will be reviewed regularly

Currently the Elephant house, Reptile house, Rhino house and Animal village are all open.  However, the Giraffe house and all indoor play will remain closed

 

When booking online, visitors will be asked to choose an arrival timeslot. Time Slots are in place so that we can manage the number of visitors that arrive at the zoo throughout the day. You must not arrive before your time slot but you can arrive after your time slot within reason. 

With the latest government guidance, you may purchase tickets for groups of up to 30 people. For those within that group, social distancing must be maintained between individual households/bubbles

On arrival all visitors will be asked to scan a QR code via their mobile phone for NHS track and trace purposes

 

 

Face coverings must be worn in the Food Barn, Food Kiosks, Gift shop, FarmFace coverings must be worn in the Food Barn, Food Kiosks, Gift shop, Farm Shop and toilets unless you are medically exempt or under 11.

In line with government guidance around Covid-19 our animal experiences have been put on hold until further notice. If you have an animal experience booked with us we will be in touch to rearrange your booking for a future date once we have received full guidance from the government. We have extended all experiences to ensure that you will not miss out.

We have installed protective screens at the ticket office, gift shop and catering outlets.

 

Outdoor play areas are open. Playground users should ensure they adhere to Covid Secure guidelines to help avoid risks of transmission. Hands must be washed or sanitised well before and after using the equipment, avoid touching your face whilst using the equipment, children should be supervised carefully to maintain good hygiene and you should not use this equipment or be within the zoo grounds if you have any signs or symptoms of coronavirus. Hand sanitiser will be available to use by every outdoor play area.

Our hygiene team have an increased cleaning schedule throughout the day, across our site.   

 

Takeaway food and drinks are available from selected catering outlets around the zoo. Face coverings must be worn when collecting food or drinks from indoor areas. We ask that you avoid taking your whole group into our food barn wherever possible. Please try to pay by contactless card if you can, however cash payments are available at selected tills.

We have plenty of hand washing facilities, including outdoor sinks in animal contact areas, sinks in restrooms and hand sanitiser stations, around our 100-acre zoo. Please utilise these facilities during your visit.

 

In our toilet facilities, we ask our visitors to follow social distancing and wear a face covering. If cubicles are engaged please queue outside in a socially distanced way. We ask visitors to remember to wash hands before and after using our toilet facilities. If you need to pass another person within a toilet block please respect their space wherever possible and pass each other back to back. A member of our team will regularly check on toilet facilities across the zoo, ensuring they are clean and soap dispensers are full.

Our animal talks have resumed: Birds of Prey flying display at 12.30pm; Elephants Keeper Talk at 1.30pm; and Lion Keeper talk at 3.00pm. On weekdays only, an additional Meerkat talk at 11.00am will take place to avoid crowding.

We ask that we all work together to follow social distancing across the site and avoid other groups. Social distancing markers and signage are located around our zoo as reminders. Visitors who persistently disregard the government’s social distancing guidelines may be asked to leave.

 

 

 

 

If you are not feeling well with either one or more of the symptoms of Covid-19 – a fever, dry cough, loss of taste or smell, muscle pain, headache or difficulty breathing – please do not visit Noah’s Ark Zoo Farm, stay at home, and follow government and NHS 111 advice. We’ll be here once you’re symptom-free and better.

 

 

Covid Risk Assessment 

Is the Farm Shop open?

Yes, our Farm Shop is open 7 days a week 9am to 5.30pm selling a range of local produce including, veggie boxes, local meats, cheese, flour, eggs and pasta.  We also sell ready meals cooked by our chefs and take away coffee and snacks. You can call the Farm Shop on 01275 853 023 to speak to our staff.

Your safety is our priority, so the farm shop holds the Visit England Good to Go award, as well as being AA accredited.  Follow the Farm Shop on Facebook.

Farmshop Facebook

 

What will happen to my membership following the latest lockdown?

As before, we will extend all memberships for the duration of the closure.

 

My membership expires during the lockdown

Your membership will be extended for the duration of the closure. If you are looking to renew, please contact the office and we can add any remaining days of your old membership to your new one.

 

Can I choose a date for my new membership to start?

Yes, you can choose what date to start your membership. If the zoo is not able to open on that date, we will extend your membership by the amount of days that you lost.

 

I have received gift tickets that expire during the lockdown, what happens to these?

Your tickets will be extended by the duration of the lockdown. Please contact the office to book in your day and time slot.

 

How can I help Noah’s Ark at this time?

We are continuing to sell our Animal Adoptions which help us to feed and care for the animals and we will extend the duration of the time that your name appears at the enclosure. In addition, you can donate to our Animal Support Fund.

Adopt Donate Facebook 

Gift tickets Wish List Farm Shop

 

Are you selling Keeper Experiences?

No, we are not selling animal experiences at this time.

 

I won a ticket and it has run out

All tickets will be extended by the duration that the zoo was closed for.

 

Work Experience and Volunteering

Our work experience and volunteering programmes have been suspended until further notice.

 

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