COVID Lockdown FAQs

Are Indoor areas closed?

Yes, as the zoo is in a Tier 3 location, all indoor areas including animal houses are closed.

 

I live outside North Somerst, can I visit?

Current government guidance states that as we are situated in Tier 3, that you are advised not to travel outside of your area other than for work, education or an emergency situation.

 

Is the Cafe open?

Our cafe will be operating as a takeway only with social distancing measures in place.  Facemasks must be worn when ordering from the Cafe.

 

Is the Gift Shop open?

Yes, our gift shop will be open.  Social distancing measures are in place and facemasks must be worn by all visitors over 11 unless they are medically exempt.

 

Are play areas open?

The majority of our outdoor play areas are open, all indoor play remains closed.

 

Is the Walkthrough Aviary Open?

Due to European Avian Influenza (bird flu) our walk through aviary is closed until further notice.  We will also not be selling bird food at this time.  We will still be selling animal food.

Will the Farm Shop be open?

Yes, our Farm Shop is open 7 days a week 9am to 5.00pm selling a range of local produce, products cooked by our chefs and take away coffee.  We will also be selling Christmas hampers, wreaths and trees. Your safety is our priority so the zoo and farm shop hold the Visit England Good to Go award as well as being AA accredited.

Good to go

What will happen to my membership?

As before, we will extend all memberships for the duration of the 2nd closure.

 

My membership expired during the 2nd lockdown

Your membership will be extended for duration of the 2nd closure.  Please contact the office to renew your membership.

 

Can I start a new membership from January?

Yes, you can choose what date to start your membership.

 

My tickets were booked for dates in the 2nd closure

If you have tickets booked for when we were closed, you can call us on 01275 852 606 to rebook these for a date that suits you in December.  If you would like to come at a later date in 2021, we will hold those tickets for you for a year. 

 

I would like to visit in January, but tickets are not available

We will be releasing tickets for January at a later date.

 

I have an animal experience booked in December, what happens?

Unfortunately, we will have to postpone any Animal Encounters or Experiences at the current time.  We will honour these bookings and extend the validity by the time we were closed.  We will contact you when we are open and able to deliver these animal experiences.

 

I have received gift tickets that expire during the lockdown, what happens to these?

Your tickets will be extended by the duration of the lockdown.  Please contact the office to book in your day and time slot.

 

How can I help Noah’s Ark at this time?

We are continuing to sell our Animal Adoptions which helps us to feed and care for the animals and will extend the duration of the time that your name appears at the enclosure.  In addition, you can donate to our Animal Support Fund. 

Animal Adoptions

Donations

 

Are you selling Keeper Experiences?

We are selling a limited number of Keeper Experiences for our Elephants, Big Zoo and Junior Keeper Experiences. These can be purchased from our website.

 

Can I buy tickets to the Zoo for January?

We have not yet released ticket sales for January.  Please keep an eye on our social media for updates

 

I won a ticket and it’s run out.

All tickets will be extended by the duration that the zoo is closed.

 

Are the animals safe?

Our Keepers have been working during the lockdown to ensure the highest standard of animal welfare and all our animals are safe and well looked after.

 

Work Experience and Volunteering

Our work experience and volunteering programmes have been suspended until further notice.

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