Accessibility requirements FAQs
Please find here some of our Accessibility Frequently Asked Questions.
Yes. We offer one free essential carer ticket with every paying disabled visitor who requires support during their visit. You can book this online when purchasing your tickets or request one at the Ticket Office on arrival. We accept a range of supporting documentation, including Blue Badges, PIP or DLA letters, National Disability Cards and National Carers Cards. If more than one essential carer is required, please contact us before your visit and we'll be happy to help.
Most of Noah's Ark Zoo Farm is wheelchair accessible. As we're situated on a working farm, some paths are gravel and there are a few hills and uneven surfaces. We have created an Accessible Map to help you plan the easiest routes around the zoo.
Yes. We have a limited number of wheelchairs available free of charge and mobility scooters available to hire for £10. We strongly recommend booking in advance, particularly during busy periods, to guarantee availability.
Yes. Accessible toilets are available across the zoo, including a fully equipped Changing Places toilet to support visitors with complex disabilities.
Yes. We offer a range of resources to help visitors with sensory needs, including sensory maps, sensory bags and signage throughout the zoo. Our website also includes information to help you prepare for your visit before you arrive.
Yes. Assistance dogs trained by organisations that are members of Assistance Dogs UK are welcome at Noah's Ark Zoo Farm. For the safety and welfare of both our animals and your dog, there are a small number of restricted areas where assistance dogs cannot enter. Full guidance is available on our Accessibility pages.
Yes. Hearing loops are available at our Ticket Office and Gift Shop to help visitors who use hearing aids.
Yes. Blue Badge parking is available close to the entrance and all parking at Noah's Ark Zoo Farm is free.
Absolutely. Visitors are very welcome to use their own mobility aids throughout the zoo. Please ask for an accessible map on arrival, this shows the best routes around the zoo for those using mobility aids.
Yes. We are committed to creating an Ark for All. We are proud members of the Hidden Disabilities Sunflower Scheme and our team receive training to help support visitors with a wide range of visible and non-visible disabilities. If there is anything we can do to make your visit more enjoyable or if you have any questions, please let us know before your visit.
Of course. If you'd like to discuss your accessibility requirements before you arrive, our friendly team would be delighted to help you plan your visit. Please contact us by email or telephone and we'll do everything we can to ensure you have a fantastic day at Noah's Ark Zoo Farm.
Phone: 01275 852606
Email: [email protected]
Yes. Our Changing Places facility can be accessed using a RADAR key. If you don't have one with you, please speak to a member of our team who will be happy to assist.
Children under 2 receive free admission, so a free essential carer ticket is not available alongside an under 2 ticket on its own. However, if the child is visiting with at least one paying guest and requires an essential carer due to a disability or additional need, we are happy to provide a free essential carer ticket alongside the paying visitor(s).
If you're unsure whether your booking qualifies, please contact our team before your visit and we'll be happy to help.
Yes. We recognise the invaluable role that young carers play. If a young person is the primary carer for a disabled visitor, they are welcome to attend alongside them as the free essential carer. We do not have a minimum age for young carers, although we recommend that parents or guardians consider whether the young person is able to undertake caring responsibilities safely during the visit.
Yes! We offer free guest Wi-Fi in several locations around the zoo. As we're based in a rural location, mobile phone signal can be poor, so our Wi-Fi hotspots can help you stay connected during your visit. If you need help accessing the Wi-Fi, just ask a member of our team.
We understand the important comfort and reassurance that emotional support animals can provide. However, due to the welfare of our animals and the safety of all our visitors, only trained assistance dogs are permitted to enter the zoo.
Assistance dogs must be trained to support a disabled person and meet our assistance dog policy. If you're planning to visit with an assistance dog, we recommend reading our Assistance Dogs guidance before your visit.
If you have any questions about accessibility or would like to discuss your individual needs, please contact our friendly team before your visit. We'll always do our best to support you and help make your visit as enjoyable as possible.
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